Bonners of Welling
We would love to hear your comments and compliments, complaints and concerns, suggestions or questions!

Contact us through our online form, email us [email protected] or give us a call 0208 301 1777.

You help us to improve our service and make it better.

The following are a few of the comments we have received from our customers:

I would just like to say Thank You for the beautiful way all my upholstery tools were packaged and posted out. It felt very special indeed and certainly made me smile. Just that little attention to detail makes all the difference. Once again Thank You and hopefully, I will be doing more business with you.. Kindest regards ..

Spring is here! Our sofa is buoyant again and we are sitting at the same level once more. Thanks you for your prompt service. We enjoyed the personal note from Lana too. Bless you.

Just like to thank you in this day and age of naff service, you were amazing. Firstly I was so grateful for the honest help and advice you gave me via email. Off the back of this I ordered the tension springs from you. And the way they arrived, well packaged with a little thank you sticker and a personalised note of who picked and packed the items. Little details. It make all the difference. Thank you

You have been wonderful firstly with your very clear guide to re-webbing Ercol without rivets, then your very prompt delivery of the materials at a considerable saving versus other suppliers. Beautiful result. By the way, I found a naughty substitute for replacement 6mm dowel: spent betting pen barrels (6mm) cut and buffed to size!

Thank you for the delivery. It was very efficient and I was absolutely amazed that it is less than 24 hours since I ordered the package.. Brilliant.👍😊

Thank you! I haven’t seen great customer service like this for a long time, amazingly quick.

I am so thrilled for all your help and being able to get it for the course on time. I will recommend to more of my colleagues round the county. Have an awesome day!

Hi. My package has just turned up thank you. I would just like to say that despite the delivery delay, which I totally appreciate this was not your fault in any way, I am very impressed with your prompt replies to my emails and the packaging and personal touch. It means a lot nowadays. Thank you

Just to say I have received the buttons. Thank you they are beautifully done. Thank you also for the extra one! And so beautifully packaged. I appreciate your help and attention on getting them done so fast once you had received the fabric. Will definitely use you again.

Our order arrived safely last week – thank you for the speedy service and the care in the packing! The little messages made me smile 🦉🎈

Thank you so much for such a prompt service. I will certainly be using your service and recommending you to my friends in my upholstery class.

Hello, Thank you so much for sending out the missing packs of nails and also for the extra 2 packs of black! What a very kind gesture! I will certainly be ordering for you again when I need more supplies! Best wishes

My order arrived safely today – thank you so much! I now have to get to work to repair my settee. Thank you for all your help. Best wishes.

Hi, I just wanted to say many thanks for your excellent customer service and quick replies to emails, extra foam came when you said it would and project all finished now. Will be happy to recommend to anyone. Many thanks

My webbing arrived today, which is remarkably fast, and the postage was reasonable unlike many other suppliers. Yours is the easiest online ordering system I have used. Please thank Lana for her elegant packing.

Dear Lana and colleagues, I just wanted to thank you very much for a) the partial refund, which I appreciated, and b) the incredibly speedy delivery of the latest straps with clips. They have just been fitted and it’s great to have the sofa strengthened/rejuvenated now, perhaps even for many years to come (all these straps have replaced original ones on a set of vintage furniture inherited by a friend). It’s great that your company is making these useful items, which can be used on vintage furniture. Thank you again. All the best

Dear All, Thank you very much for the prompt and accurate filling of my online order. It arrived after only a couple of days in very good condition and the cute packing note was very much appreciated. It made us smile; you can never have too many smiles. Although we hope not to discover any more problems with our chairs, if we do then we know where to come for help. Stay Safe and have a good Xmas when we get there! Cheers

I want to compliment the brilliant customer service to fix the issue. I am most impressed. Many thanks.

Just a note to say thank you for the tool kit and posting it out quickly last week. It was a present for my wife’s birthday last week. She was really pleased with it and has been using the tools for the past few days. I’m sure we’ll be in touch for further bits when she needs them. Thank you and best wishes

Just wanted to confirm I received the webbing. Thank you for all the help and support. You have been amazing! Regards and thank you!

Excellent service. Many Thanks.

Hi. Thank you for prompt delivery of my order. Received yesterday safely. Will definitely order from you again..

Hi. Thanks. Though only a small order it was packaged really well with fast delivery and the extra touches to little order card and colourful invoice made me smile. You’ve definitely shown your care to your orders, even the little ones.

I was delighted with how beautifully everything on my recent small order was packed. Individual packets within self close plastic bags for tacks, and a smiley face on everything. I thought it was a lovely touch. Thank you.

Goods arrived this morning, very efficient service and nicely packaged, thank you.

A marvellous parcel of goods arrived – thank you, I like the cute balloon logo, very welcoming. Thank you very much!

Thanks very much settee now usable, great service!

My parcel arrived today! Fantastic service – thank you! It was also great having a prompt and personal reply to my emails. That makes such a difference. I’ll be in touch again….

Thank you for the great products and excellent service particularly during these difficult times.

Thank you so much! I received my buttons this morning, having posted the fabric to you on Saturday. The buttons are perfect, I am so pleased, they will finish the stool I am covering look very good. Thanks again.

Thank you so much, once again, fabulous service. Many, many thanks

Hi I have received my order today and just wanted to let you know I am so happy with it. I can’t wait to use it to finish my bedding box which has come from my mum that sadly passed away recently. She would be so pleased too. Thanks again.

Ordered yesterday, received today.
Right part, right price, right quick.
What more could you want?
Well done.

I am going to try and replace the Pirelli webbing on my 1950s 2-seater and have now received my 13 metres. I am very impressed by your efficiency. Being an old lady I very much liked the little pink tag.

Great service , thank you very much.

Covid restrictions on upholstery businesses forced us to consider self repair of our sofa.
Upholstery Shop provided us with everything we needed, at a good price, in a short delivery, and with a lovely personal touch.
We are more than impressed by your service, and love our ’new’ sofa! Thanks.

I just wanted to say how impressed I have been with the excellent costumer service extended to me recently by your company. I am renovating my old futon mattress and was delighted to find exactly what I needed at a competitive price. Thank you too to Lana who helped with the supply of an additional item by combining the postage with the rest of my order. Extremely helpful. Highly recommend this company. Thank you.

Yet again, thanks, a miscalculation on my part meant I had to order another nail strip! Super fast delivery. I don’t do much upholstery work but will definitely remember the Upholstery Shop when my next project comes along.

Hi, Thanks, order received, really pleased with it all and looking forward to starting to recover my two old dinning room chairs. Excellent service. Best Regards

Thank you for dispatching my first order so efficiently and for the excellent packaging.

Thank you for my order. I am absolutely delighted with the buttons. I will send you a photo once I have completed the project. Thank you too for the thoughtful packaging and personal touches.

I have just installed the product supplied recently. I had a 40year old Windsor footstool, and a (possibly) older model 203 (I think) cottage chair.
Try as I might, I was unable to do the job as described in your very helpful video. I managed to install one strap using this method, but caused damage to the slots in the stool, and required what felt to be excessive tension on the webbing loop while pulling it through.
There was just not enough room to pull two thicknesses of webbing plus the staple through the slots in the pieces of furniture.
I decided to rely on the folded loop of webbing holding itself in place. Indeed, the chair had been repaired this way on a previous occasion. This has proven to be resistant to wear.
The webbing is fitted in exactly the same way that you describe without the using of the staple.
Both pieces of furniture are like new! The footstool in particular is a revelation. We have had it from new and it had the original Pirelli type webbing, and had stretched about 2″, offering no support to the cushion. It is now as new.
Thank you for your speedy supply of this product. I am happy to say my two old pieces of furniture now have a new lease of life. Regards.

Hi, just wanted to say thank you for my recent order I received today. Quick delivery, easy to order and items as described, very pleased. Thank you

As I first time user of you brilliant shop, I would like to thank you so much for your prompt supply of my orders. I now have a comfortable Habitat retro sofa!

Thank you for sending through the replacement, longer straps. These have now been fitted on to our chair and my wife is delighted. I really appreciate your customer service and would not hesitate to recommend you to friends. Best wishes and stay well.

Just to say I’ve received my buttons and they are perfect! And so beautifully packaged! Thank you again.

Hi. Just wanted to say a big thank you for the fast turnaround of my order. I received the order a couple of days ago and will now be able to complete a chair as a present for my sister-in-law’s birthday. I will be back to order from you in future! Thanks so much

My covered buttons arrived this morning and I’m delighted with them. Thank you for the order and I appreciate the personal touch to your service. Off now to finish the ottoman for my granddaughter. Diolch yn fawr all the way fron North Wales.

I can’t thank you enough, Lana! Your website is fantastic, I will definitely be ordering supplies from you again!

Wow! Really impressed with you, not only was the order with us within two days but you also took the time and trouble to cut our order to three different sizes. And all for a bargain price – THANK YOU!

I just wanted to thank you for all your help with my 3 recent orders. I am so impressed with the service you deliver. I received my latest order on Friday which included my cover buttons. I was delighted with them. Thank you once again.

The self covered buttons were well made. Have been stuck inside to avoid covid 19 so the little messages and stickers on the packaging cheered me up more than I would have imagined. Even the address window had been specially folded to show a sweet message.

Have ordered online twice and have been incredibly happy with the service on both occasions. The website is very informative, the products are of excellent quality and the products were delivered swiftly. Will definitely be shopping here again!

Thanks for the speedy delivery and excellent instructions on your site, one chair done. Your faithfully.

Just to say thank you so much for such a quick response to my order. The webbing that I bought was to do running repairs to an elderly man’s very old fashioned bed! His sister looks after him and asked me to source something suitable. So thank you again from all of us, they are most grateful.

Yet again I write to compliment your company on the refund regarding postage, the nosey is appreciated. Also the fabulous fast service, so impressed. Take care and stay safe in these strange times. Many thanks

Just wanted to say thank you for the great trick! It worked brilliantly and I fit the straps (with some difficulty). I’ve been enjoying my chair ever since!

Thank you for the postage rebate & for getting the order out so quickly!

I am delighted to let you know that my order arrived yesterday.
Living in Luxembourg can be challenging at the best of times – we have limited options when it comes to sourcing materials. I do a lot of props/set work for amateur theatre here and have found many ways to get round lack of materials – but upholstery is a bit more specific!
I ordered materials last weekend and, despite a one-day delay on the Belgian border, received my package yesterday. Post is always haphazard here but, in these coronavirus-hindered times, I was very impressed to get this so quickly.
This is my first foray into upholstery so I will no doubt be less impressed by my own efforts – but I have to start somewhere!
Thank you again

Just a quick email to thank you for your superb customer service and speedy deliveries as usual!!

What excellent service our order arrived this morning. No excessive charge for delivery to the Highlands either 😊 Thank you very much, will definitely order from you again if we need anything.

Hi! We have just completed reupholstering our dining chairs with the kit and chocolate fabric that we ordered from you. They look superb – we are absolutely delighted with the results and the material looks lovely. Thanks for your help in choosing the right materials! Best wishes


Thank you, everything arrived at home yesterday, very well packaged, excellent condition and quality.

My braid arrived this morning – thank you so much for adding an extra piece! I am so impressed with the service you have provided – more thoughtful and personal than many a face to face transaction! I really am thrilled with my experience with you – and will happily recommend you to all of my friends!

Dear Upholstery Shop,
I would like say to say thank you for your speedy service, excellent products, prefect packaging and very good communication.

I am writing to say that the parcel has arrived this morning. Thank you for all your and your staff’s help. Your great all round service has been refreshing to experience.

Hi, ordered enamelled decorative nails yesterday lunchtime and they have just arrived. What brilliant service, price and a perfect colour match. Will be ordering from you for my next project. Many thanks.

Thanks for the excellent customer service!

I would just like to say thank you for my order it was so nice to open such a lovely box to find them wrapped in tissue with a little card and heart. You wouldn’t believe how hard it is to find someone/somewhere to have proper buttons made. I’m very grateful for the excellent service you provided. Thank you so much.

Thank you so much for such a speedy delivery & for your help, I’m very impressed. It was hard work but I’ve managed to fit my straps. Thanks again.

Received my order less than 24hrs after sending. Brilliant service. Thank you!

Many thanks for your friendliness and the great service you always deliver. It is much appreciated Best wishes…

Thank you for sending my braid so quickly. I’m pleased with it and look forward to seeing it on the chairs I’m going to have recovered!

Just wanted to let you know that the straps arrived this morning and we fitted them straight away. Pleased to be able to use the chair again. Very many thanks for your prompt and efficient service. We were really impressed and would definitely order from you again. Best wishes…

Thanks so much for your help and super friendly service!!

Brilliant service as always, thank you!

Thank you so much for sending the sofa springs to me in the USA – they arrived yesterday afternoon. I really appreciate you taking on my special request – definitely above and beyond. Many Thanks.

Very many thanks for an extremely fast, professional service!

So impressed with the service. Thank you so much.

Dear Upholstery Shop Staff. Thank you very much for the prompt despatch of my order, which arrived and was exactly what I needed. Many thanks also for the very kind gift of the elegant sticker set which I will find very useful indeed.

Dear Lana. Remainder of the order received today – all installed and we are now sitting pretty 🙂 Rest assured I will be only too please to recommend your company and services. Thank you.

The sample strap has arrived and it fits perfectly! All I need to do now is go on a body building course to be able to stretch and fit the further 23 straps when they arrive 🙂 Again, thank you for a superb service.

Thank you very much; it’s been a pleasure to do business I’d definitely recommend you. All the best.

Thanks for prompt attention to my order, your service is first class. Although I only do the occasional upholstery repair it is nice to know you’re there.

The straps arrived this am. Many thanks for the speedy and efficient execution of the order. A pleasure to deal with you.

Thank you for such excellent service!

Just wanted to say thank you. Extremely quick response to a question I had. A very quick delivery upon my order and the goods are perfect. Thanks, I will be shopping with you again.

Thank you for responding so promptly. An excellent service and fantastic personal customer care!

I got my parcel, really happy, thank you so much for everything; you are so good at your job a pleasure to deal with. Looking forward to doing business with you again.

Thanks for such a great service! Best wishes!

Thank you – super speedy service! I’m looking forward to sitting in my rejuvenated chair!

Since starting my business 2 years ago, I have bought all of my upholstery products from your website and I am so glad that I found it online. I have always found the service that you offer to be faultless, whenever I have had a query or question it is answered straight away and all my orders processed and delivered very quickly, you have a great selection of products, everything that I need and all at great prices! I am very happy to give you whatever business I can, and will continue to do so for no other reason than I am very happy with everything that you and your business do.

Thank you so much for the speedy return of my buttons which arrived yesterday. Great service!

Dear Lana. Thank you ever so much for your efforts which have been successful. The parcel has just arrived and the material is perfect – a very good match to that used by the chair manufacturer in 1994. I shall now attempt to recover the seat. Your service is top rate – I cannot thank you enough. Warmest regards to you and everyone involved in your Upholstery Shop.

You guys are amazing, parcel has just arrived! I will post a picture when my latest chair is done.

Thanks again for brilliant service 🙂

The pins arrived yesterday by post and I was most impressed by the excellent packaging and care taken over what is a small order. Best regards and thank you… brilliant

Thanks once again for brilliant customer service… will be ordering again on the near future. Thanks again

Thank you for your very efficient service, speedy delivery.. brilliant


Thanks for the speedy service – I have replaced the perished webbing on my ercol chair and it’s like new again!


Dear Lana. My parcel arrived at 10am today !! Thank you so much for your amazing customer service! Will definitely be using you again and have recommended you in the past to all my colleagues on my course. Thanks again and have a lovely weekend!


The buttons arrived and I am extremely happy with them, they look lovely and are exactly the right size. And a few spares too! Thanks so much!


My order was received this a.m. Thank you for your service and prompt attention.(And please thank Lana for me)


Thank you for a speedy delivery, the parts arrive and I have repaired the webbing on our chair, it’s now just like new. Fantastic service, will recommend you to anyone needing such materials.


Many many thanks for the excellent service !!!I placed my order mid-morning yesterday and it was delivered, soundly packed, at around mid-day today!!!…


Once again thank you! I enjoyed receiving my last package from you, particularly your card. Thank you for reimbursing some of the p&p costs. I look forward to getting the next parcel……


What excellent service.. I put my order in yesterday and it arrived this morning. Impressive thank you…


Many many thanks for your help, brilliant customer service!


Many thanks for the great service – old chair back in use much quicker than I’d hoped for….


Parcel received this morning, many thanks. Will spread the word and will be back when we need more…


Many thanks for excellent service. Received items this morning. Regards…


Many thanks, my buttons arrived this morning. Marvellous service…


Just to let you know that I am very, very happy with the supplies you sent. Do not have regular access to a pc here or I would have been in touch last week when the package arrived. Will definitely be buying from you again. Many thanks..


Just to let you know my pins arrived safe and sound and I love them …Thank you !


Just wanted to thank you for sending my order so quickly. We cut the clips to size and they are absolutely fine.Thanks. .


Bless you and my thanks. It is always a good feeling .when traders remember how the old traders used to trade. a good unasked deed was, and indeed still is ,greatly appreciated. I have you book marked anyway. and shall not hesitate to recommend..


Thank you so much for the springs, ordered late Thurs evening and they arrived early on Sat morning, just after I had left for the hairdressers & when I got back, just over an hour later, hubby had fitted the springs & the sofa was back to normal! Wonderful service. If I’m ever in need again I will certainly use your Company!


Hi, Just wanted to say thanks for the present that came with my order last week. Such a lovely little surprise 🙂 I needed some new pins too – mine are all bent. I love the way you guys always put a little note to say who packaged the items etc Sadly running a company and having to deal with lots of company’s I am fast realising we are totally losing good customer service but you guys are providing a great one!Merry Christmas to you 🙂


Thank you sending my upholstery goodies which arrived safely today. Thank you also for the surprise Christmas gift. Kind regards…


Parcel has now been received in Cyprus and the springs are in place in the settee. Many thanks for the seam picker, not expected but very welcome. Kind regards…


Order recieved, well happy, thank you for your great service, definitely be using you again. Merry Christmas guys!


Many many thanks for your help, brilliant customer service!


You have packed and delivered another order to me in very good time thank you. And I have a pen and a tape from you; better still, the tape is in inches! Many thanks yet again. .


Brilliant customer service really is above and beyond the call of duty!


Just a quick note to let you know that my needles arrived safely today. Many thanks for the swift service and for the stitch cutter which will certainly come in handy. Best wishes for Christmas and the New Year!


Just a few words to say a very big thank you for all your help in compiling and dispatching my order, which was safely delivered and received in super quick time, it is so wonderful to find a Company that offers it’s customers such super efficient service and has been much appreciated. I shall call on your services for my new project and will most certainly recommend you to friends and colleagues.


Thanks so much for your help and for being SO efficient!


Many thanks. My order was received today. Excellent service; I’m very impressed. Best wishes


That’s excellent thank you, its taken me ages to find out what this stuff is called! Your website was extremely helpful!


What can I say? Apart from thank you for such fast service. I haven’t finished making the seats yet, so left plenty of time, expecting a week or two turnaround for the buttons. They look great and will certainly use you again…


Just a quick thank you for the prompt delivery of the items I ordered on Sunday. Received today with thanks!


Impressive turnaround!


How very quick – thanks very much.


Just a note to say thank you for all your help and keeping me informed about all the parcels. Everything has arrived safely now and I am busy on my projects. I shall definately recommend your firm.


All arrived perfect and safe & well this morning 11.30hrs. Only ordered it yesterday. Couldn’t have asked for better than that! Many thanks..


Thank you for you fast delivery of my recent order!


Goods ordered at 12.30. Delivered at 13.50! What terrific service. Many thanks.


Dear Lana. Thank you, the materials have arrived and the job nearly done. It was good dealing with you. We had been wondering how to effect the repairs. Ercol wanted £90 a set of webbings and were much miffed when I said it was too expensive, and a local upholsterer wanted an exorbitant price. Browsing the web I found your clear and excellent instructions: and the job proved to be straightforward. So very well done on all counts: from the advice on-line to excellent delivery arrangements. Kind regards


Thank you very much for you exellent service. Look forward to using you again in the future


Thanks for the prompt service: the springs and cord arrived safe and sound. I will no doubt be ordering from you again before too long.


Fantastic! Thank you. Email from Paypal with the refund already. Look forward to happier sitting.


Thanking you kindly for excellent service and communication – much appreciated…


Being a web designer I must pass comment on my experience with your site: Super-efficient, functional and well presented.


Thank you for my order it was received in good time and the 3 seater settee was repaired! The effect of the webbing you supplied was excellent. The job was made much easier by your instruction pages. The effect is so good we are now ready to attack the two seater settee and the two chairs that still have ‘saggy bottoms’…


The package arrived this morning. You were very kind to wrap the box! Thank you for your outstanding service, and hopefully we will be able to visit your shop when we are next in Kent…


Many thanks for your excellent service. The order arrived this morning – even the postie was surprised!


My buttons arrived and are just right. And thank you for the box of lovely pins! You give a wonderful service and are so friendly to deal with.


I have received the webbing. Thank you for your excellent service, and for the tape measure.


The order arrived today and all good. Especially the little tape measure! Recovering my dining room chairs in leather and the new padding has given them a real boost so thank you for the speedy delivery.


I just want to say what a fantastic online list you have. I’ve used it several times over the last few years and you’ve been so quick and reliable. I wish some of my friends did upholstery so I could recommend you!


Packaged received and thanks a lot for the free gift.


Thank you for your various status reports of the delivery of my order on Upholstery Shop. I can confirm that the package arrived yesterday and that I am very pleased with the quality of the legs.


Just picked up my order from the delivery office. Thank you for dispatching it so quickly and packing it so well!


Thank you for sorting my order out and the refund for postage, the springs have arrived safely and I have fitted them this afternoon. So many thanks again for great service.


Thank you so much for organising a postage refund for me. When I submitted the original order I did intend ordering 3 springs but in my haste I completed the order too early. Anyway, thank you again for ‘being on the ball’…


What a wonderful service! My order arrived this morning and is exactly what was needed. Thank you very much for your prompt response.


Just to say thank you for the prompt service and my thanks to Lana. Lovely little post it.


Thanks very much for your patience in sorting my order. It has been a pleasure to do business with someone who is so responsive as well as focused on customer service. Unfortunately, it is a declining quality in the current environment.


Thank you very much I received the buttons this morning just the job. I will be using you again and again thanks.


This was a great find and allowed me to recover our 6 chairs in a couple of days. Using the instruction sheet was easy; the foam was easy to cut (I used a junior hack saw rather than a bread knife) and the material was very good quality. Highly recommended even if you are beginner.


Excellent service. I spent four weeks trying to obtain the correct coloured strips. Lana was most helpful with sending samples. I was recommended by VV Royleaux Cumbria at Chelsea Flower show after admiring her wonderful stand. Thank you.


Many many thanks for your very quick delivery of my order. It was sooo appreciated, and I will certainly be using your company again and recommending you to my fellow amateur upholsterers!


Very very impressed with your service. Parcel arrived Saturday! If I need anything else upholstery wise you will be my first choice. Happy customer.


Received this morning. Many thanks for your prompt service.


Goods arrived today, fitted securely and now sitting comfortably. Many thanks!


Just want to say how impressed I am with the speed and quality of your service! Many thanks!


Thank you for the speedy delivery. I am a beginner at upholstering and found your site which has everything I need.


I would like to say how pleased I was with my recent purchase of 10 Rubber straps complete. My favorite arm chair was in need of some tender loving care. I could not afford to replace it so I searched the Web for help. I must say,your web site was excellent. It gave a list of all the options I had, and was very easy to negotiate. I opted for the complete strap, to repair my chair, as I was unsure how to fix the clips.

The review was very good and this review made me decide on the complete straps. There was also information how to measure for the straps, which was very important, and a very good selection to choose from. I sent off my order and from this moment on, I was informed of the order receipt, and despatch date. They were delivered very quickly.

The straps were ideal. I needed a strong man to fit them, but luckily, I had one! They were easy to fit and now my armchair is like new. Your products saved me a lot of money as I could do the repair myself (with my strong man ). Thank you very much. Your web site has been book marked and I will certainly recommend you and your products to anyone.


Order received, many thanks excellent service.


Would just like to thank you for the fast and efficient service for the small order that I put in with you last week. I will certainly be using your services in the future.


I ordered a spring yesterday afternoon and has received it this morning. I am absolutely amazed at the wonderful service that I have received!


Goods received 1st post this morning and fitted successfully. Thank you for your prompt service and btw, never received such a personalised packing note before. Well Done!


Many, many thanks, strips arrived yesterday and I’ve used them today, chair looks brilliant! I run a small Made-to-Measure curtain company and will be sure to recommend you to any other fellow upholsterers and will use you again for my future projects. Many thanks again.


Thank you for my order which was waiting for me when I got back on Friday. I think your business is really fantastic from the amazing and helpful website to the fantastic customer service. It is clear that a great deal of thought has gone into getting things not just right but perfect. Thank you!


My Order arrived yesterday afternoon. Everything was exactly as I had ordered it and extremely well packaged – thank you so much for your excellent service! I loved your little enclosed card – such a lovely personal touch!


Once again I am extremely pleased to receive the goods in perfect order in excellent time. Thank you.


Order received and rubber straps fit perfectly. Thanks for such great service.


Ordered on 12th as invoice mid afternoon, received 13th on return home and fitted am on the 14th. Thank you for your perfect service.


I ordered 6 rubber webbing straps to see what the quality and dimensional accuracy was like. Both were spot on and the delivery was very quick – top shop! I won’t hesitate in ordering more from you.


I feel hearty congratulations are in order for your company. Not only did you despatch my order in very quick time, but the order itself was perfect. It is not often these days that I can say well done and thank you to an online company, but you have exceeded all expectations in customer service, accuracy of order and speed of delivery. I will certainly use you again and will tell all my friends of your outstanding service. Thank you.


The buttons arrived a short while ago, just wanted to say thank-you for the very prompt and professional service, the buttons look excellent, can’t wait to finish my project with them.


Dear Howard. Just to say thank you to you and your staff for all the the information and quick delivery of my order. Everything was there, the foam cut perfectly, the staple remover just right for the job. The instruction sheet for covering the seats is very helpful. My friend and I have now started to do our projects and my dining room chairs will not be long before I can sit on them comfortably again.


Thank you for such prompt service, my sofa is back in use again and I would definitely recommend upholstery shop.


My order has arrived safely. I would like to thank you for your diligence in reducing the postage price on my order, I am very pleased with your product and the service you provide. It is a pity that more companies do not follow your example. Once again many thanks.


Just to say a great big thank you for your speedy delivery of the new springs i bought for my living room chairs. I ordered them on Sunday and received them yesterday, I now have two new chairs and dont have to buy a new suite. I will be recommending you to my friends and will be using you again. Thanks again.


Just want to say how impressed I am with the speed of service and the personal touch. Thank you Lana for your prompt attention. I would not hesitate to recommend you with great delight.


Many thanks. Great service. Webbing arrived this morning.


Received my order today – outstanding service. The buttons were spot on and must have been made up within hours of you receiving them! How do you do it?! The materials were all first class. Your company is now on my favourites list.


Received my order today, thank you so much. I cannot believe how QUICK you have been. Will definitely be using you again.


RESTRINGING PELHAM PUPPETSI’m a long-time collector of Pelham puppets, hand-made toys made in Marlborough, Wiltshire, England, between 1947-86. Literally millions of these puppets were made. Having been given to children to play with, they frequently ended up tangled. Exasperated parents often resorted to cutting the strings, as a last-ditch attempt at sorting them out. It never worked!

Finding a reliable source of 18/3 coloured linen thread to restring these old puppets, has always been a problem. I should know, I’ve spent over 20 years looking! A couple of my fellow Pelham collectors, put me onto the UpholsteryShop. co.uk.

Your friendly and efficient service is brilliant. It is such a pleasure to order from you. Thank you. I’ve told all my Pelham puppet collecting friends about you too!

Best of all, the puppets that have been awaiting restringing for years, don’t have to wait any longer! I’m absolutely delighted with the results, as are my puppets! You can find out more about my restringing techniques, and these puppets, on my Facebook page.

(This one is the Pelham puppet Bulldog, one of a range made in 1963)
Peter Beaven
‘Wonky Toys – Pelham Puppets’ on Facebook
Pelham Puppet collector on “Collectaholics” (BBC2, 2015)

Thank you for your prompt service, goods delivered this AM. I shall be placing more orders soon!


Just wanted to say how fantastic the service was how incredibly helpful your ‘how to’ instructions were. My Dad and I managed to replace the broken webbing on my parents’ ercol sofa and we found your instructions so easy to follow we have decided to buy more webbing and restring the whole sofa. We wouldn’t have thought this was something we could do ourselves but your instructions online were so clear we managed very well, despite neither of us having any experience. A big thumbs up from us.


Your website is very informative – impressed!


Delighted with my pack and thank you SO much for getting it to me so quickly.


Many thanks for your help – braid sample arrived today. Excellent service.


My goods received as ordered – well packed and delivered in 3 days. Thank you for an excellent service.


Thanks, Howard! I ordered 3 springs and they arrived today. Easy to fit thanks to your instructions, you’ve saved us about £3000 as we were thinking about having to replace the suit if I hadn’t looked at your website!


Thats great service!


24 hours haven’t elapsed yet since we placed this order, and the postie has just arrived with our springs. What fantastic service. Thank you very much.


Thank you for my order received this morning, this must be a record for speed and efficiency as I only ordered it yesterday afternoon.


I placed a small order with you only (£4.30), and was amazed at the speed of service i got from you. Ordered 2/11, delivered 4/11, what a fantastic service!


Thank you very much for your very prompt and efficient service in supplying my zips. I chose to buy these from you not because they were the cheapest I could find, but because of your helpful and user friendly website. I have booked marked it for future reference.


I’m impressed! Rubber webbing straps ordered on Monday, packed securely by Howard, and despatched within 2 hours, and delivered by Parcel Force within 2 days, fitted to 2 chairs in time for visitors that evening. The instructions for fitting them on your website were clear and helpful. Long live small family businesses! (Actually I first tried our own local 3rd generation hardware shop, who can usually supply anything, but on this occasion their supplier has gone out of business. I’ll pass on your details to them). I wish I’d googled you long ago! Many thanks.


Staggeringly efficient service. Thank you.


Just wanted to say Thank you for such an easy purchase and a speedy one at that. I would certainly recommend you and use you again when necessary.


Upholstery pins have just arrived!! Impressive service. Tks and rgds.


I’m very impressed!!! Thanks.


Many thanks for the quick dispatch. Excellent service. Springs fitted no problems.


Thank you so much for your speedy attention to my order. The Dipryl has just been delivered and is exactly what I require.


Thank you for the swift service. This is our second order from you and we are thrilled with our products and the way our orders were dealt. Can’t fault it and we will be recommending you to friends and family, well done!


Hi. Just to say thank you, my order arrived today well packed and safely. An excellent service and well priced.




Just a note to let you know how delighted I am with receipt of my order, (elastic webbing for seat bases). The delivery service was excellent, ordered on Wednesday and received on Friday morning. Thank you so much for your prompt action, we will certainly recommend your company to others.


Dear Howard Bonner, that is truely wonderful, I dont know of many companies that are so helpfull! Thank you for all your help!


Just received my order for double cone springs, made on Tuesday, – here 2 days later. Fantastic service, thank you very much. Will recommend you!


Thank you very much – that is excellent service and I look forward to working with you again for all these important bits and pieces which are incredibly difficult to find here in France!




Super fast service – very impressed 🙂


A shop that delivers real old fashioned customer service with staff that know and understand their trade. A refreshing change from the named DIY stores that know nothing.


Thank you for incredibly quick delivery and good value product. I will use you again when the need arises


Many thanks for quick delivery of order. Good price and good quality well done!


Thanks so much for fantastic service! Very happy customer!

Best wishes!


Very impressed with both the delivery time and the packaging. Will recommend your service to anyone.


Thank you very much for your excellent service. We have fitted the new straps to our settee and now have two completely rejuvenated pieces of furniture. I can’t speak highly enough of your excellent service and advice. MANY, MANY THANKS.


My first order was delivered promptly and inspired me to do more. I’m hoping to enrol on a furniture restoration course in September! Really excellent website, very easy to use.


Thank you very much for your help – much appreciated




Thank you for your prompt attention – order received on Saturday. Many thanks


Thank you for the quick delivery on my last order.


Goods ordered Friday Goods delivered Saturday You can’t do much better than that – many thanks


Astonishing, ordered yesterday at 15.30 ish, arrived today at 10.10


Just want to say thank you for your very prompt service, the springs arrived by post this morning. Many many thanks.


Hi The Upholstery Shop. Wow, some order turns round time! This order was placed 29.05. 15.07 pm. My small order of one settee spring, and a hand stapler arrived in the depths of East Devon at around 11.00am 30.05. Red hot service, thank you.

I said to the postie: Watch that you do not get burnt on that packet, its got here so fast!

Well done! England has still got a firm that cares.


Just a short note to thank you for your excellent srvice. I picked you via my google search engine and although there were slightly cheaper alternatives, I liked the look of your website. I placed my order at 15:00 yesterday and you dispatched the goods at 16:15. Amazingly, the parcel was delivered this morning and I have already completed the repair to my sofa. Ten out of ten and I will not hesitate to recommend your site!


I could hardly believe the excellent service that you have given me since Sunday. At 11:15 on Sunday morning I placed an order with you for a replacement serpentine spring to replace one that had broken in my easy chair at 10:45 that morning. Yesterday I received 2 emails to tell me that the order was being processed and was being mailed to me as you wrote. Today the postman arrived with the very part and, as I write, is now fitted to the chair. All I can say is thank you for pulling out the stops for me and providing what can only be described as first class service. If only other firms could be as good as you.


Thanks for the prompt delivery of the goods and for noticing i had two orders which you combined to save me postage – i appreciated your service.


Thank you so much for your excellent service. I placed an order yesterday afternoon 22nd Feb. and I received my order at 11.30am 23rd Feb. Now thats what I call service and shall recommend you to all my friends. Once again thank you very much.


Glue received quickly. I have used the product its very good.I have already passed your company details to a friend, many thanks.


Thank you very much for the straps I have just ordered. They arrived in less than 24 hrs, considering I am over 200 miles away this is exceptional. I will not hesitate to recommend you to family & friends. Thanks again.


Many thanks for the promptness of your service (and the simplicity of your website). My sofa is fully working now!


Very impressed. I ordered the zig zag spring the Friday before the bank holiday. It arrived Tuesday and was fitted in 5 minutes. I am sure I will be back for other items. Thanks for the excellent service. The Web site was easy to follow The payment instructions were clear and straight forward The delivery was fast The communication was good.


Thank you so much for the order which was delivered today. I am so grateful for the personal service and am delighted with my purchase. Thank you!


Goods as ordered were received at 09:15 this morning. Excellent website complemented by service that’s second to none.


Good morning, Thanks for sending my order so promptly, your service and the updates on ones order is the best I have ever known.


Just wanted to say thank you for an excellent service. Thanks to your informative website and speedy delivery, our sofa is now in use again. I like to use local firms to help support small industries in our town, but having asked a local upholsterer last Monday to supply a couple of zig-zag springs he still hadn’t done so by Friday. He eventually found the spring coil but still couldn’t find his bolt cutters to cut the lengths I required! I ordered the springs from you on Friday and they were delivered first thing this morning (Monday). I will definitely recommend you to anyone who needs upholstery equipment/spares.


I have just received the order and want to thank you. The service has been superb ( even allowing for Easter holidays) and I am delighted with the product. (The hardest part was undoing the efficient packaging!) I shall have no hesitation in recommending you to friends. Yours gratefully…


Thanks so much for your wonderful service – a genuine next day service. Brilliant!! All the best!


Firstly, I would like to sincerely thank you for a wonderful service. You have definately grasped the art of dealing with customers enquires from beginning to end. I received my Corda order and I am extremely thankful for your expertise. The material is excactly what I wanted and the quality is far better than I expected. Therefore, I would just like to express my gratitude and I would be very happy to pass your details on to anyone who requires such an excellent service.


Goods received this morning at 08:25, 23 hours and 22 minutes after ordering them! Many thanks for your prompt service.


Just want to thank you for your amazingly speedy service. That’s probably the fastest I’ve ever encountered. Thanks a lot.


Just a word of thanks for the very efficient way in which you dealt with my enquiry and subsequent order. It arrived safe and sound this morning. I know who to recommend and come to for any other upholstery supplies. Thanks once again.


Thank you very much for such swift delivery of the products I ordered from you. ….If only all my Christmas orders would arrive on time! Many thanks again and Merry Christmas!


The order arrived first thing this morning. Excellent service, particularly at the Christmas peak mailing period. (The Royal Mail did well also!)


Thank you very much for your fantastic service. We received our order this morning, less than 24 hrs. from the time we ordered. Thanks again.


Thank you for my order received this morning, this must be a record for speed and efficiency as I only ordered it yesterday afternoon.


Many thanks for your very prompt attention, I received the spring today. I would like to say thank you and that I have been very impressed with your service and will not hesitate to use you again, and to recommend you to others.


Just a brief note to let you know the strapping and clips arrived safely. We were out of town and it was delivered today. Thank you for all your trouble to get this to me, (From a customer in the USA)


Thank you so much for your prompt service my packet has just been delivered.


Your service has been truly excellent. I did appreciate the e-mail updates as to the status of the order.


Thank you too for being eco friendly in reusing the padded envelope and also because on the back there was a label for cheap toner and ink cartridges which I will definitely check out.


Now that is what I call service.


Many thanks from a very satisfied customer.


Dear Sirs I placed a first order with you last Thursday for a modest value but have to record my appreciation for the efficiency with which this matter addressed. The items in good order arrived by mail only the second day after my placing the requirement. I would like to thank all involved for achieving such good service Ours faithfully .


Amazing!!! Had we been in I think the springs would have arrived before the e-mail advising of their dispatch. Excellent service. Thank you.


Thank you very much for posting them so quickly. Much appreciated. Kind regards.


Dear Howard, pleasure doing business with you – I’ve stored your address for future reference and will be glad to recommend you to friends should they ever need upholstery supplies. Item received, outstanding service!


Item arrived this morning. Thank you for your very speedy service.


Excellent next day service. Very Impressed!


Great item received in unvelievably quick time. Wouldn’t hesitate to recommend.


Excellent Product and fantastic delivery & communication. Superb. Thanks!!


Next day delivery! Excellent service!


Crikey, that was quick!


Excellent service again! Good product & very quick delivery – many thanks!


As usual an excellent product and service. Thanks.


Thank you! Excellent, efficient & friendly service – Very happy to recommend!


Superb service – bought and rec’d within 48hrs!! See you again.


Does what it says on the tin!


Impressed! Ordered one day, received the next, Thanks so much 🙂


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