“I just received my parcel. Obviously it’s not possible to get excited about springs……but thank you for fabulous customer service. The colour coded delivery message made me smile 🙂. Personal touches make a lot of difference..”

“Spring is here! Our sofa is buoyant again and we are sitting at the same level once more. Thanks you for your prompt service. We enjoyed the personal note from Lana too. Bless you.”

“Just like to thank you in this day and age of naff service, you were amazing. Firstly I was so grateful for the honest help and advice you gave me via email. Off the back of this I ordered the tension springs from you. And the way they arrived, well packaged with a little thank you sticker and a personalised note of who picked and packed the items. Little details. It make all the difference. Thank you”

“My parcel arrived today! Fantastic service – thank you! It was also great having a prompt and personal reply to my emails. That makes such a difference. I’ll be in touch again….”

“I want to compliment the brilliant customer service to fix the issue. I am most impressed. Many thanks.”

“Just a note to say thank you for the tool kit and posting it out quickly last week. It was a present for my wife’s birthday last week. She was really pleased with it and has been using the tools for the past few days. I’m sure we’ll be in touch for further bits when she needs them. Thank you and best wishes”

“Bless you and my thanks. It is always a good feeling, when traders remember how the old traders used to trade. A good unasked deed it was, and indeed still is, greatly appreciated. I have you book marked anyway and shall not hesitate to recommend..”

I came across your shop purely by accident looking for upholstery supplies. I just wanted to say thank you for your quick despatching of goods, their timely arrival and for the good quality products. I have a large number of chairs to be upholstered (we inherited them with a house) and I will certainly be using you much more in the future. So a huge thank you and I will be recommending you to anyone who asks.